Using Sidekick for thermal printing

Using Sidekick for Thermal Printing

Installing Sidekick

Sidekick is an application that helps you print thermal tickets. The application runs in the background while you operate the Admin in your Internet browser to print thermal tickets and receipts. Sidekick is currently supported by Windows Vista and all newer version of Windows, as well as Mac OS X.
  • Open Chrome and visit Sign in with your email and password. (Please note: Firefox is also supported — just allow Sidekick to run when you are prompted.)

  • Visit and download the correct version for your computer's operating system — the recommended option will be highlighted.

  • Run the installer. Leave the default settings in place. The final steps may take several minutes depending on your version of Windows.

  • Restart your computer when you are prompted to do so.

  • Sign in to the Admin once again, and visit the Organization page (located in Settings). Click Edit Default Advanced Settings

  • Click to enable Use Sidekick for Thermal Printing.

  • Scroll to the bottom of the page, and click Submit.
Need to run a test? Find a previous sale in your account, and click Print Thermal Tickets.
Once installed, Sidekick will automatically run in the background. When active, an icon will display in the taskbar at the bottom of the screen. (It may be hidden if you have many programs running in some versions of Windows.) If Sidekick is not running, click the icon on your desktop to open the application's dashboard.


If you cannot find your issue in this guide, or if none of the solutions solve your problem, please email your account manager or with a detailed description of your problem, including your Internet browser, your current version of Windows, and the installer option you chose when you installed the application.
‚ÄčThe Sidekick icon does not appear in the taskbar.
Sidekick is not currently running. (Please make sure that the taskbar is not hiding the icon when you have multiple applications running.)
When I attempt to print, an error message displays: "Unable to detect Sidekick."
Sidekick is not currently running.
When I attempt to print, a Java pop-up window appears.
Your organization has not enabled access to Sidekick.
  • In the Admin, access the Organization page (located in Settings). Click Edit Advanced Default Settings, and then click Use Sidekick for Thermal Printing. Refresh the page on which you attempted to print a ticket, and try again.
"Sidekick is out of date" displays when I attempt to print.
You are not operating the latest version of Sidekick.
"Communication error with Sidekick" displays when I attempt to print.
Sidekick is encountering a compatibility issue with your version of Windows.

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