Payments FAQ

When Do I get Paid for My Ticket Sales?

When do I get paid for my ticket sales? Payment for your ticket sales depends on your payment processing setup. At BrightStar, we offer a few options for receiving payment: Payment by check. This is the m...

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My Event Report Doesn't Match My Payment

My event report doesn't match my payment This situation can happen for a number of reasons. Most commonly, we have found that users do not take into account their cash sales through Crowd or debits owed to B...

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Why Can't I Use a Debit Card to Set up ACH Payment?

Why can't I use a debit card to set up ACH payment? As part of the extensive qualification process, we require a credit card to establish confidence in a client's credit history. Please note: A successful c...

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When Do I Receive My Check?

When Do I Receive My Check? Checks are sent fromour offices within 7-10 business days after the event.

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Where Can I Find Payment Information

Where can I find payment information? Payment information, including all settlements and reconciliations, is located in the Reports section

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Why am I Unable to Process a Refund?

Why am I unable to process a refund? If you run sales through our merchant account, BrightStar is responsible for issuing refunds, but you must contact Your Account Manager to begin the process. If you are ...

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