Customers

Find and Edit Customer Information

Finding Customer Information Please note: This article is intended for event organizers to assist their customers. If you have purchased tickets from BrightStar and want to know how to edit your own informatio...

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Sale Details

About Sale Details Each Sale Details page displays a comprehensive overview of pertinent information regarding the transaction.‚Äč The following information is displayed in the left column: Sale ID. The...

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Canceling an Order

Canceling Tickets and Orders Please note: This article is intended for event organizers who use their own merchant account to process sales. If you are interested in processing sales with your own merchant ac...

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Processing Refunds

An important note about refunds: A refund cannot be processed against a credit card payment until the funds have settled. This process may take up to three (3) business days after payment is made, depending o...

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