Ticket Scanning

Getting Started with BrightStar's Ticket Scanner / Device Setup

How do I download the ticket scanner? BrightStar's ticket scanner is available for download on the App Store. Supported Versions iOS iOS 6.1 and newer. (Supported devices include the iPhone 3GS and all newer...

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Scanning with the Camera

Download your tickets. ​Before you attempt to scan, please make sure you have followed all of the instructions in section 1. ​Activate the scanner. ​Tap LAUNCH SCANNER to open the main scanner view, which di...

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Scan Responses

When you scan a ticket, the scanner will display a notification to inform you whether the ticket is valid or invalid. If the ticket is invalid, the notification will provide some additional information about th...

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Search Tool

Use the Search tool to locate scan data for customers, attendees, orders, tickets and barcodes. After locating an order, you can view the current scan status and manually check tickets in or out. ​Tap the Sear...

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Statistics

​This section displays a quick snapshot of useful information about all downloaded events, as well as the number of successful scans validated by this device. You can also tap the Sync bar at the bottom of the ...

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Basic Scanner Settings

From the main scanning screen, tap the gear icon in the top right to access Scanner Settings. This menu allows you to quickly adjust basic settings on the fly. ​Checkout Mode. Turned off by default, this se...

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Advanced Scanner Settings

This section allows you to adjust the behavior of the scanner. We recommend leaving all of these options at the default setting unless otherwise instructed. Main Settings User / Gate. This indicates t...

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FAQ & Troubleshooting

My scanner repeatedly displays Ticket Not Found. Check DEVICE SETUP and confirm that the correct events are selected. Check the Stats section to check the number of tickets on your device. Reset your...

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