Help for Customers

View and Print Tickets

1. Sign in to your account. Visit the My Tickets page (https://tickets.brightstarevents.com/my-tickets/login) and enter your information. 2. Locate your event in your list of orders. The left section of My T...

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About My Tickets

My Tickets is the section where you can view orders, print tickets or resend mobile tickets. Sign-in information is sent to the customer's email when they purchase tickets to a BrightStar event for the first t...

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What if my name is not on the tickets?

If someone purchased a ticket for you with their name on it instead of yours — or if your name is not on the ticket for any reason — you should know that any individual will be granted access to the event under...

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Can I resell tickets with BrightStar?

No. BrightStar does not provide a service for customers to sell their tickets to others.

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"Tickets are no longer available online"

This message only means that tickets can no longer be purchased online — depending on the event, tickets may still be available at the door or directly from the event's organizer. We recommend contacting the ev...

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How do I change the name on my tickets?

If you need to change the name on your tickets for any reason (such as gifts, exchanges, etc.), please follow the steps below to edit and reprint your tickets. Sign In To Your Account: Visit the My Ticket...

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How do I reset my password?

If you lose your password, just visit the My Tickets page and click Forgot your password? Enter your email address to receive a link you can follow to create a new password.

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I entered the wrong email address when placing an order.

For your security, we do not allow customers to change the email address on an account without signing in to the account. If you contact our Customer Care department, however, we can verify your identity and h...

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About Will Call Tickets

BrightStar does not handle the Will Call admissions process. We recommend taking the following items with you to the event: Order confirmation number or receipt Valid photo ID Credit card use...

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Edit Account Info (Email, Name, Password)

1. Sign in to your account. Visit the My Tickets page (https://tickets.brightstarevents.com/my-tickets/login​) and enter your information. 2. Click the Settings button above your profile. Your profile displa...

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