Canceling an Order

Canceling Tickets and Orders

Please note: This article is intended for event organizers who use their own merchant account to process sales. If you are interested in processing sales with your own merchant account, please contact your Account Manager or email *If you have purchased tickets through BrightStar and have a question about regarding your order, please call our Customer Care Dept at 1-888-319-5327 or email us at

Tickets can be canceled from any Sale Details page by clicking the Cancel Order button.

If you click Cancel Order, a prompt will appear allowing you to cancel the order.
(Please note: Cancel Order and Refund Order are now separate options on this page).
Click Cancel Entire Order or select individual tickets to cancel them.

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