Scan Responses

When you scan a ticket, the scanner will display a notification to inform you whether the ticket is valid or invalid. If the ticket is invalid, the notification will provide some additional information about the problematic scan.

 
  • Valid. The barcode is valid for the event(s) downloaded onto the device and the ticket has been successfully validated.
  • Invalid (Ticket Already Scanned In). The barcode is valid for the event(s) downloaded on the device, but it has already been scanned.
  • Invalid (Invalid Ticket Type). The barcode is not valid for one of the accepted price levels for the event.
  • Invalid (Ticket Not Found). The barcode is not valid for the event(s) downloaded on the device.
  • Invalid (Ticket Void). The barcode is no longer valid for the event(s) downloaded on the device.
  • ​The message will quickly disappear and return to the viewfinder, allowing you to scan the next ticket.​
 For mobile and receipt barcodes:
  • Once the scanner has validated the barcode, the app displays a menu with all tickets associated with that order. ​
  • Tap CHECK IN ALL to validate all tickets at once, or tap individual tickets and tap CHECK IN to select the tickets that you want to validate at this time.
  • For tickets that have already been validated, you can tap CHECK OUT to allow the ticket to be scanned later.

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